Information about shipping for payment terminals and hardware.
Last Updated: April 15, 2025
This Shipping Policy outlines the terms and procedures for shipping payment terminals, card readers, and other hardware products offered by VTransaction Expert ("we," "our," or "us"). By placing an order for any physical products through our website or customer service representatives, you agree to the terms of this Shipping Policy.
VTransaction Expert provides shipping for the following types of products:
Please note that our core payment processing services are digital and do not involve physical shipping.
VTransaction Expert offers the following shipping options for hardware products:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $9.95 |
| Expedited Shipping | 2-3 business days | $19.95 |
| Priority Shipping | 1-2 business days | $29.95 |
| Same-Day Shipping (Order must be placed before 10 AM EST) |
Same business day | $49.95 (Available in select areas only) |
Please note:
VTransaction Expert currently ships hardware products to the following locations:
We do not currently ship hardware to international destinations outside the United States and Canada. For merchants located in other countries, please contact our sales team to discuss available options.
Order processing typically takes 1-2 business days before your order is handed over to the shipping carrier. This processing time is separate from and in addition to the shipping time estimates provided above.
During peak seasons or promotional periods, order processing may take longer than usual. We will notify you of any significant delays that may affect your order.
Once your order has been shipped, you will receive a confirmation email containing a tracking number and carrier information. You can use this tracking number to monitor the status of your shipment.
Tracking information can also be accessed through your VTransaction Expert merchant account dashboard under the "Orders" section.
Shipping costs are calculated based on the shipping method selected, the destination address, and the weight and dimensions of the products ordered. The applicable shipping cost will be displayed during checkout before you complete your order.
VTransaction Expert may offer free shipping promotions from time to time. Terms and conditions for any such promotions will be clearly stated at the time they are offered.
Please be aware that additional fees may apply for:
Changes to your order, including shipping address, shipping method, or order cancellation, must be requested before your order enters the shipping process.
To request a change or cancellation, please contact our customer service team immediately at +1 (945) 995-0755 or email [email protected] with your order number and requested changes.
Once an order has been shipped, it cannot be modified or canceled. If you no longer want the items after they have been shipped, you will need to follow our return procedure as outlined in our Refund Policy.
VTransaction Expert takes every precaution to ensure that your products are packaged securely. However, if your order arrives damaged:
For lost shipments, please wait until after the estimated delivery date before reporting a lost package. If your tracking information indicates that your package has been delivered but you have not received it, please contact us within 48 hours of the indicated delivery date.
If you need to return products to VTransaction Expert, please refer to our Refund Policy for detailed instructions on the return process.
For defective hardware covered under warranty, VTransaction Expert will provide a prepaid shipping label for return shipment. For non-warranty returns or returns due to customer preference, the customer is responsible for return shipping costs unless otherwise specified.
If you have any questions about our Shipping Policy, please contact us:
VTransaction Expert
111 Monument Cir
Indianapolis, IN 46204
United States
Phone: +1 (945) 995-0755
Email: [email protected]