Customer Support

Frequently Asked Support Questions

• How do I reset my Merchant Center password?

  To reset your Merchant Center password, visit the login page and click on "Forgot Password." Enter your email address, and we'll send you a password reset link. If you don't receive the email within 10 minutes, check your spam folder or contact our support team.

• What information do I need when contacting support about a transaction issue?

  When contacting support about a transaction issue, please have the following information ready:

  • Transaction ID or Order ID
  • Date and time of the transaction
  • Amount of the transaction
  • Last four digits of the payment method used
  • Error message received (if applicable)
  • Steps you've already taken to resolve the issue

  Having this information ready will help our support team assist you more efficiently.

• How long does it take to receive a response from support?

  Our standard response times are:

  • Phone support: Immediate to 10-minute wait time during business hours
  • Email support: Within 4 business hours
  • Technical support tickets: Within 8 business hours
  • Emergency issues: Priority response within 1 hour

  Response times may vary based on support volume and the complexity of your issue.

• How do I report suspicious activity or potential fraud?

  If you suspect fraudulent activity on your account or with a transaction, contact our fraud prevention team immediately at +1 (945) 995-0759 or email [email protected]. Please provide as much detail as possible about the suspicious activity, including transaction IDs, dates, amounts, and any other relevant information. Our fraud team is available 24/7 to assist with potential security issues.

• Where can I find more detailed answers to common questions?

  For more detailed answers to common questions, visit our comprehensive FAQ page. You can also access specific resources for API documentation, integration guidance, and merchant account management.